How to Request a Return
Begin a return through a verified Support channel. Include the order number, the item you wish to return, and the reason for the request. Please wait for authorization and packing or routing instructions before sending anything; a return sent without approval may be declined.
Return Window
Eligible return requests must be made within 30 calendar days after the carrier records delivery or the order is otherwise received.
Return Conditions
A return must be unused, uninstalled, and suitable for resale. Please include the original packaging, manuals, accessories, labels, and proof of purchase, and pack the item securely in accordance with the return instructions.
Change-of-Mind Returns
A change-of-mind return may be accepted when it is requested within the return window and meets the return conditions. Unless applicable law requires otherwise, the customer pays return shipping and the original outbound shipping charge is not refundable.
Incorrect Items
If the item delivered is not the item ordered, keep the product and all packaging and contact Support promptly, preferably within 7 days. Send the order number and clear photographs so we can arrange a replacement or refund without charging you for the correction.
Damaged Items
For an item that arrives damaged, retain the product, packaging, and shipping labels and notify Support promptly, preferably within 7 days. Provide the order number and photographs of the damage and packaging. Once confirmed, we will offer a replacement or refund at no cost to you. Rights that cannot be waived by law remain unaffected.
Non-Returnable Items
Gift cards, personalized or made-to-order products, and items identified as final sale are generally not returnable. We also cannot accept damage caused by misuse, installation, alteration, or modification. This limitation does not remove any remedy guaranteed by applicable law.
Exchanges
We do not process direct exchanges for change-of-mind requests. You may return an eligible item and place a separate order for the preferred product. When an item is confirmed as incorrect or damaged on arrival, Support may arrange a replacement.
Return Shipping
For a confirmed wrong item or delivery-related damage, we will provide a prepaid return method or reimburse an approved return cost. For change-of-mind returns, use a trackable service at your expense. Unapproved expedited charges, import costs, and original shipping fees are not refundable unless required by law.
Refund Processing
We normally inspect a received return within 5 business days. After approval, the refund is sent to the original payment method within 5-10 business days following inspection. Your bank or payment provider may require additional posting time.
Lost Parcels and Shipping Damage
If tracking has not moved beyond the estimated window, a parcel is marked delivered but cannot be located, or an order arrives damaged, contact Support with the order number, tracking details, and any useful photographs. We will investigate with the carrier and, when loss or transit damage is confirmed, arrange a replacement or refund at no cost.