Order Processing
In-stock orders are usually prepared within 1-3 business days, Monday through Friday, excluding public holidays observed in the Philippines. Orders placed outside business days begin processing on the next business day. Oversized or specially handled products may require additional time, which will be communicated when available.
Shipping Methods
Available delivery methods, if any, appear at checkout after a complete eligible delivery address is entered. Options depend on the destination and the size and weight of the selected products. If checkout does not present a delivery method, the store cannot accept shipment to that address at that time.
Shipping Costs
Any available delivery charge is calculated for the destination and order contents and shown at checkout before the order is submitted. No free-shipping or fixed-rate promise applies unless that option and its conditions are displayed for the current order.
Delivery Estimates
In-stock orders usually require 1-3 business days for processing. After dispatch, international delivery times vary by destination, customs processing, and carrier conditions. A tracking reference is provided once available. Any delivery timeframe is an estimate rather than a guarantee.
Shipping Destinations and Exclusions
The store may accept orders only for destinations that can be selected and served through the current checkout. Delivery eligibility can vary by product, address type, carrier coverage, import restriction, and local access. An address is not confirmed as serviceable unless checkout presents a delivery method for the complete order.
Order Tracking
When tracking is available, the dispatch email includes the carrier reference and link, and the same information may appear in the customer account. Carrier systems can take up to 48 hours after the dispatch notice to display the first scan.
Lost or Damaged Shipments
If tracking has not moved beyond the estimated window, a parcel is marked delivered but cannot be located, or an order arrives damaged, contact Support with the order number, tracking details, and any useful photographs. We will investigate with the carrier and, when loss or transit damage is confirmed, arrange a replacement or refund at no cost.